Advice and support

Whether you’re looking for your first job or a career change, we’re here to listen and help identify your options.

We offer

  • Face to face: advice, consultation, literacy and numeracy assessment, aptitude tests and referral in person
  • Web based support: The MAS Experience Job CommunityAirCV, CareerMe mobile app and 24/7 job smart matching
  • Phone support: Calls and texts from us to support you

Who’s involved?

Click on the infographic to see who’s involved. A parent or guardian may also be involved if you’re under 18.

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Frequently Asked Questions

I’m looking to start an apprenticeship but I’m not really sure where to begin. Who can help me with this process?

Call 1300 MAS NAT (627 628) or speak with your business consultant who will help you to find an apprenticeship/ traineeship which is right for you.

Who do I call to query my pay / employment conditions?

For all pay rate and employment condition queries please contact The Fair Work Commission on 1300 799 675.

Who pays my TAFE/Trade School/RTO fees?

Each award and agreement has its own rules. Please contact The Fair Work Commission on 1300 799 675 to clarify exact details.

Who do I contact if I have concerns about work, trade school/training, or if any other personal circumstances change that may affect my apprenticeship/traineeship?

Call 1300 MAS NAT (627 628) and we will refer you to one of our qualified apprentice/trainee mentors.

How do I apply for the Trade Support Loan?

Call 1300 MAS NAT (627 628) or speak with your Business Consultant for further information on how to apply, opt-in or opt-out.

For any other assistance please contact your Business Consultant or phone 1300 MAS NAT (627 628).