Advice and support

Whether you’re looking for your first job or wanting to change career, a MAS professional can offer advice. We can help identify other options open to you and provide an impartial sounding board to check if you’re doing the right thing. Call MAS National on 1300 MAS NAT (627 628).


Your Business Consultant will provide ongoing support for the life of the apprenticeship in the form of:

Who is involved in my Australian Apprenticeship?

  • Australian Apprentices have the same entitlements as all other employees (awards and minimum wages apply)
  • A parent/guardian may also be involved if the apprentice or trainee is under 18
  • Has access to mentoring support through MAS National

View the infographic below to see all the roles involved in Australian Apprenticeships.


Frequently Asked Questions

I’m looking to start an apprenticeship but I’m not really sure where to begin. Who can help me with this process?

Call 1300 MAS NAT (627 628) or speak with your business consultant who will help you to find an apprenticeship/ traineeship which is right for you.

Who do I call to query my pay / employment conditions?

For all pay rate and employment condition queries please contact The Fair Work Commission on 1300 799 675.

Who pays my TAFE/Trade School/RTO fees?

Each award and agreement has its own rules. Please contact The Fair Work Commission on 1300 799 675 to clarify exact details.

Who do I contact if I have concerns about work, trade school/training, or if any other personal circumstances change that may affect my apprenticeship/traineeship?

Call 1300 MAS NAT (627 628) and we will refer you to one of our qualified apprentice/trainee mentors

How do I apply for the Trade Support Loan?

Call 1300 MAS NAT (627 628) or speak with your Business Consultant for further information on how to apply, opt-in or opt-out.

For any other assistance please contact your Business Consultant or phone 1300 MAS NAT (627 628).